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Frequently Asked Questions

Welcome to Brightberry's Frequently Asked Questions (FAQ) page. Find answers to common questions about silicone tableware care, shipping, returns, wholesale, etc.


Shipping Questions 

We offer a flat shipping rate of $10 for all Australian orders up to $130 (FREE shipping for orders above $130). We use Australia Post tracked parcel service.

Domestic Orders (Australia): Any purchase over $130 qualifies for free shipping within Australia. This benefit is automatically applied at checkout, ensuring a seamless shopping experience for our valued customers.

International Orders: We offer free international shipping on orders exceeding $250. Just like our domestic policy, this offer is automatically applied at checkout, making your international shopping experience hassle-free.

Promotional Free Shipping: Our Free Shipping promotions or promo codes are applicable to standard shipping unless specified otherwise in the promotion details. Please note that Express shipping, providing a faster delivery option, is available at an additional cost.

For any further questions or clarifications regarding our shipping policies, please do not hesitate to contact us.

Yes. We are shipping internationally with Australia Post. Shipping rates are calculated automatically when checking out (depending on the weight and location).

Shipping times depend on the selected service Standard/Express: 

International EXPRESS Parcels: 3-9 business days to metro areas and major cities*
International STANDARD Parcels:6-20 business days to metro areas and major cities

Please be aware that some countries may impose customs duties, taxes, or VAT on imported goods. These additional charges are not included in our product prices and will need to be paid directly by the customer upon receiving the goods. It's recommended to check your country's import regulations for more detailed information

*To avoid frustration, ALWAYS check with Australia Post for more accurate times for your country.

We fulfil orders within 1-3 business days from Sunshine Coast, QLD.

For Australian orders, expect delivery in 2-8 days after fulfilment for Standard Post and 1-4 days for Express Post.

For international orders, delivery typically takes 6-20 business days after fulfilment for Standard and 3-9 business days for Express to major cities.

Please note, actual delivery times may vary depending on your specific location.

Yes, we are 100% family owned Australian business based on the Sunshine Coast, QLD, Australia. You can read more about us HERE

Returns, Exchanges & Refunds

At Brightberry, we want you to be completely satisfied with your purchase. That's why we offer hassle-free returns within 30 days of the delivery date for a full refund. If, for any reason, you're not happy with your item, simply contact us, and we'll guide you through the return process.

Yes, you can. To start a return or have questions or concerns, you can contact us via We will send you instructions on how and where to send your package. Items sent back to us without first contacting us will not be accepted.

Please see our refunds policy here

We take great care to ensure our products are of the highest quality. However, if you find fault with any of our products, we will replace it.

Please inspect your products upon receiving your parcel. Contact us immediately via if the item is defective, damaged or if you receive the wrong product/colour so that we can evaluate the issue and make it right.

Promotions, Promo Codes & Discounts

Once you've added products to your cart, click the "Check Out" button. 

MOBILE PHONE checkout:
If you are checking out on your mobile phone, you will need to press "Click here to add code & view order summary" to open the section with the promo code area. Insert the promo code and press the arrow to apply. Then add your details and proceed to payment. Please note only one code can be added to one order. 

DESKTOP checkout:
If you are checking out on your computer, you can apply the discount code in the "Gift Card or discount code" area under the order summery on the right side of the screen. Then add your details and proceed to payment. Please note only one code can be added to one order. 

No, discounts can not be stacked. Only one promo code can be used per order.

There could be several reasons. The code may have expired, it might not be applicable to the items in your cart, or you may have already used it on a previous order.

It's important to ensure that you follow the instructions accurately. In the case of certain promo codes, such as those for free products, you need to add all the eligible items to your cart, including the free items. Please note that free products will not be automatically added to your order.

Unless otherwise specified, discount codes only apply to full priced items. For example, our feeding set bundles are already discounted and not eligible for additional discounts.

Our free shipping codes apply to standard shipping only. If you choose express shipping at checkout, the additional cost will be applied to your order.

We understand it can be easy to forget to enter a discount code sometimes. While we're unable to offer refunds in these cases, we'd be more than happy to apply the value of the discount to your next order instead. Just reach out to us at within three days of your original purchase, and we'll make sure you receive your deserved discount on your upcoming order.

Unless otherwise specified, discount codes only apply to full priced items. For example, our baby feeding set bundles are already discounted and not eligible for additional discounts.

A: We love rewarding our customers! Here's how you can save:

Returning Customers: Look for the special promo code** included on the card you received with your last order. Use this code at checkout to save on your entire next purchase.

New Customers: Subscribe to our email list and get $5 off your first order! Just enter your email address on our website.


At Brightberry, we place the health and well-being of children at the forefront by guaranteeing the highest quality in our product materials.

Our range is made from premium food-grade silicone, strictly adhering to the rigorous standards set by the FDA and LFGB.

Absolute Safety Promise:
Children's safety is our top priority. Each Brightberry product undergoes rigorous testing and is certified free from BPA, BPS, PVC, lead, phthalates, and any other harmful substances. In partnership with esteemed independent laboratories like TUV, we ensure that our products are child-safe and meet the stringent Australian and international standards for food contact use.

Food-Grade Silicone - The Safer Choice:
Choosing food-grade silicone means opting for a non-toxic, robust alternative to traditional plastic tableware. Known for its durability, our silicone material can withstand extreme temperatures - from the heat of dishwashers and ovens to the cold of freezers - without releasing hazardous chemicals. Gain peace of mind knowing that Brightberry products are crafted with children's safety, convenience, and a sustainable lifestyle in mind.

Absolutely, all Brightberry products are meticulously designed with consumer safety as a top priority. Our products are BPA-free, phthalate-free, and lead-free, ensuring they do not contain any potentially harmful substances. We comply with strict international standards for product safety and undergo regular testing to ensure the highest quality of our products. Please rest assured that you can use Brightberry products with complete confidence.

Yes, Brightberry dishes are microwavable.

Brightberry's silicone products are specifically designed to be safe for use in the microwave. This means you can conveniently warm up meals without concern.

The FDA or LFGB silicone material used in Brightberry dishes is certified to be free from harmful substances, ensuring that there's no risk of leeching microplastics, BPA, or other toxins into your food during the heating process. Enjoy the ease and peace of mind when using Brightberry dishes in your daily routine.

At Brightberry, we are dedicated to ensuring the highest quality of our products. Our manufacturing takes place in selected factories in China, specialists in baby products with over a decade of experience, and all business operations are in Australia.

Each of our manufacturing partners meets strict requirements and undergoes frequent quality checks to ensure our products meet our high standards. We are also members of Sedex. As a Sedex member we are committed to being a responsible business, sourcing responsibly, and improving ethical standards and working conditions within the supply chain.

To further ensure safety, we have all Brightberry products tested by reputable laboratories such as TUV, complying with Australian and international food contact and child safety standards.

Though we are passionate about supporting local manufacturing, we've found that doing so would result in significantly higher costs due to the inherent expenses and the lack of local expertise in producing our range of products.

However, purchasing from Brightberry means you are supporting an Australian family-owned business. We employ local services, contributing to the Australian economy in areas such as logistics, photography, marketing, and more. So, when you choose Brightberry, you are choosing to support an Australian business, contributing to local growth while receiving products of the highest quality.

Silicone is durable, highly reusable, and long-lasting, which can make it an environmentally friendly alternative to single-use, disposable materials like plastic. This is because the longer a product is used, the less environmental impact it has over its lifetime.

Silicone also withstands extreme temperatures from hot to cold, is microwave-safe, dishwasher-safe, and easy to clean, which contributes to its longevity and potential for reuse.

We take great care to ensure that all our products are packaged in eco-friendly, food-grade packaging that is recyclable. Our products must be protected from dust, touching, and other environmental factors to meet retail store standards.

If you prefer to receive products without packaging boxes when ordering from us online, simply specify "no packing" in the order notes. We always have unpackaged goods on hand and are happy to wrap them in tissue paper or reusable cotton bags.

All of our packaging is 100% recyclable or reusable, as we are committed to using sustainable materials. We use a combination of recyclable materials such as cardboard and PET, as well as reusable cotton bags.

To ensure that our cardboard boxes remain recyclable, we do not laminate them with plastic. Unfortunately, many cardboard packaging materials are not recyclable due to a thin layer of plastic lamination used to protect the print, which results in these materials ending up in landfills. You can test this yourself by tearing a piece of printed packaging; if there is a plastic lamination, it will begin to peel at the tear.

For various packaging boxes and windows on cardboard packaging, we use PET plastic. PET plastic is the most recycled material globally and can be recycled indefinitely. You can easily identify PET plastic by the number 1 in the triangular "chasing arrows" code.

Lastly, our cotton bag material has been thoroughly tested to ensure that it is safe for infants and free of harmful chemicals.

Silicone Suction Bowls & Plates

theBase plate & theOne bowl
To attach theBase plate or the theOne bowl, press down in the centre of the bowl or plate with your fingers or a spoon to push all the air out of the suction base. You should feel the air being pushed out when pressing down.

theValle plate
To attach theValle plate, press down on the divider area in the middle to push all the air out of the suction base. You should feel the air being pushed out when pressing down.

To detach, use the release tab.

The suction will work effectively on smooth, clean surfaces such as plastic high chair trays, tabletops, countertops, glass, and stone. For optimal performance, it's essential that both the suction base and the surface it's attached to are clean, dry, and free of any soap film. This ensures a strong, lasting grip.

However, please note that some high chairs and surfaces, especially those that are textured, rough, unfinished, or damaged, may not support long-lasting suction. This includes popular highchair tray models like Stokke Tripp Trapp, Clikk, Bugaboo Giraffe, and Nuna Zaaz, which have a textured surface.

For these specific models, we offer a special solution: a suction sticker designed to overcome the common issue of bowls not sticking properly to textured surfaces. Simply apply the suction sticker to your highchair tray, and you'll enjoy the reliable suction performance of our products on these otherwise challenging surfaces.

Remember, for the best suction results, ensure that the surface and the suction base are both clean and dry before use.

Suction bowls and plates are not very effective on Stokke high chairs because the tray surface is textured, which prevents a lasting vacuum from forming.

The suction only works on smooth surfaces because it requires the suction base of the bowl to make contact with the surface without any air getting in between. Unfortunately, it is impossible to achieve lasting suction on a textured surface like the Stokke tray, even with strong suction products.

Although some brands claim their suction products work on textured surfaces, this is technically impossible for more than a few minutes.

Luckily, we offer a special tray sticker that can improve suction on textured trays, providing a solution to the problem.

Yes, however only use dinner knives, as sharp knives can cut through silicone easily.

Kids Smoothie Cups

Our smoothie cups include a straw with a stopper designed to prevent kids from pulling them out of the lid. This feature provides an extra layer of safety and reassurance for parents.

Our smoothie cups are not entirely spill-proof, but the lid on our new large smoothie cups is secure and together with the stopper straw keeps liquids inside even if the cup is knocked over or dropped to the floor, preventing major spills.

Our smaller smoothie cups are not spill proof.

Our large smoothie cup can hold a maximum of 270 ml of liquid, but we recommend filling it up to 240 ml when using it with the lid on.

Our smaller smoothie cup can hold a maximum of 200 ml of liquid, but we recommend filling it up to 170 ml when using it with the lid on.

This helps prevent spills and ensures that the cup is used safely and effectively.

Silicone Bibs

A stay-open front pocket makes it the best possible opportunity to catch most of the dropped food. However, it is quite unlikely that our little munchkins will only drop the food right into the pocket. Therefore, my preferred way to prevent food leftovers on clothing is to use a burp cloth on the lap.

Even if all the food cannot be caught, our bibs are easy to clean and don't have any seams where food could get stuck and get mouldy (as it does with fabric bibs).

Suction Tray Stickers

To improve suction on any surface, you can purchase our suction stickers.

The Stokke Tripp Trapp sticker is specifically designed to fit the tray of the Stokke Tripp Trapp high chair, and it will not fit the tray of the Stokke Steps high chair as it has a different tray shape and size.

Unfortunately, we don't recommend stickers for the Stokke Steps tray as it has a more textured surface compared to the Tripp Trapp tray. As a result, the sticker may not adhere as effectively as it does on other surfaces.

The Stokke Tripp Trapp sticker is specifically designed to fit the tray of the Stokke Tripp Trapp high chair, and it will not fit the tray of the Stokke Clikk high chair as it has a different tray shape and size.

We now also offer Stokke Clikk Sticker for a perfect fit.

Please refer to the instruction in our blog post How to Apply Suction Sticker to Stokke Tripp Trapp Tray

Cleaning the Brightberry tray sticker is easy! Here's how:

  1. Use a soft sponge with water and mild detergent to wipe the surface of the sticker and remove any food residue.
  2. Remove any remaining soap from the sticker with a damp cloth.
  3. Use a clean, dry cloth to wipe the sticker until it is completely dry.
  4. Alternatively, you can remove the tray from the high chair and wash it under warm running water.
  5. Do not place the tray with the sticker in a dishwasher.
  6. Your tray is now ready for the next use!

Both white and transparent stickers can be cleaned in the same way, and following these simple steps will help ensure that your Brightberry tray sticker stays clean and in good condition for many uses to come.

We do not recommend washing the sticker in a dishwasher, as this could damage the sticker and cause it to peel off.

Instead, please refer to the previous answer for instructions on how to clean the sticker.

By following these simple steps, you can ensure that your Brightberry tray sticker stays in good condition for many uses to come.

We're sorry, but it cannot be reapplied or reused once the suction sticker is removed. The sticker is designed to provide a strong and reliable hold to the tray, but it can only be applied once. If/when you need to remove the sticker for any reason, please refer to our YouTube instruction video.

While the sticker cannot be reused, you can always purchase a new replacement sticker.

Our sticker can be applied to all kinds of surfaces, including wooden trays. 

However, it's important to note that if the wooden tray usually has a lacquer or a coating, and there is a chance that the sticker might pull it off when it's removed.

We cannot guarantee that the sticker will not damage the wooden surface, so we recommend using caution if you decide to use it.

Please note that the sticker has not been tested on wooden surfaces.

There are two common reasons why your sticker might not feel tacky or sticky after application:

  1. Water method application: If you've used the water method to apply your sticker, it's normal for the sticker to not feel sticky while it's wet. In this case, you need to ensure all the water is pushed out from underneath the sticker. Once the water is removed, the sticker should adhere properly to the surface.
  2. Residual isopropyl alcohol: If you've cleaned the surface with isopropyl alcohol before applying the sticker and the alcohol has not completely dried up, it could affect the sticker's adhesiveness. In such cases, leave the sticker with the sticky side exposed to the air until it's completely dry. Once dry, it should regain its original tackiness.

For detailed application instructions and tips, please refer to our blog post: How to Apply Suction Sticker to Stokke Tripp Trapp Tray


Wash the products thoroughly before first use and after each use. Use warm water, a soft sponge and mild detergent, or wash it in a dishwasher on a normal temperature setting (yes, even the bib).

For that perfect "new" look every time, we recommend hand-washing & towel drying all silicone tableware. However, as busy parents, we all love using a dishwasher. It is entirely safe, but it sometimes leaves mineral and oil marks on the silicone. This is not harmful at all.

Yes, silicone is safe to sterilise with boiling water.

WARNING: Do not sterilise the SPOONS in a microwave or electrical steriliser! Brightberry spoons are made with a reinforced nylon core to make them sturdy, and this insert can’t handle the same high temperatures as silicone. You can safely sterilise the spoons with boiling water on the stove (or wash them on high temperature setting in a dishwasher). Please make sure the spoon is not “sitting” on the dish’s bottom when boiling the product, as it could cause the insert to melt and make the spoon unusable.

Contact us if you need any further advice.

You see the minerals from water, similar to what you can notice on the glasses washed in a dishwasher. It is more noticeable on darker colour products. It is not harmful. A simple solution is to wipe dry the products instead of letting them dry naturally.
To remove any leftover residue, simply put the products in boiling water for a few minutes.

For that perfect "new" look every time, we recommend hand-washing & towel drying all silicone tableware.

Silicone is stain-resistant; however, some foods, particularly pumpkin or carrot puree, can still leave a visible stain. To prevent that, do not let the food stay on the products for a prolonged time. The best is to wash the products immediately.

Generally (by our experience), these food stains will not be there permanently; most of the times, all it takes to get them out, is a few washes in a dishwasher.

Silicone is odourless, but it can take odours from food, detergents or other materials if in close proximity for a prolonged time or washed in a dishwasher at a high-temperature setting.

For instance, certain dishwashing detergents can cause silicone to hold onto odors. While this isn't harmful, it can be frustrating.

The easiest solution is to clean the product by boiling it for a few minutes. Silicone absorbs the scents at high temperatures; hence that is the easiest way to get rid of them. 

The second option is to "bake off" the odours by baking the silicone products at 150-180 C (fan-forced oven) for 15-30 minutes.

Read our blog for more information or contact us if you need any further advice.

To ensure the longevity and pristine condition of your Brightberry tableware, we highly recommend storing it separately from plastic items or strong odors. Prolonged exposure to plastic or other aromatic substances can lead to the absorption of these odors by our products. Therefore, we suggest storing each piece individually to prevent any unwanted scents from affecting the freshness of your Brightberry tableware.

More Questions?

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