AUSTRALIAN ORDERS
Standard Shipping - $9.95 (excludes wholesale)
Express Shipping - calculated at checkout
FREE SHIPPING - for orders over $130
Typical delivery times:
Standard Post: 2-6 business days (up to 15 for WA & NT).
Express Post: 1-4 business days.
Dispatch: Orders are dispatched from our Sydney or Sunshine Coast warehouse within 1-3 business days (longer during sales periods). We pack & ship orders daily, and you will receive tracking information once your order is shipped.
Carrier: We use Australia Post tracked post service.
INTERNATIONAL ORDERS
Flat Rate International Shipping:
USA - $10.95
Canada - $13.95
UK - £10.95
Other countries: Shipping cost is calculated at checkout based on weight & destination.
FREE INTERNATIONAL SHIPPING:
USA Orders Over US$90
Canada Orders Over CA$130
New Zealand Orders Over NZ$160
UK Orders Over £70
(Excludes Wholesale)
Typical delivery times to major cities:
International Standard:*
UK & NZ: 4-7 business days
USA & Canada: 5-9 business days
Other Countries: 6-20 business days
International Express: 3-9 business days*
Dispatch: Orders are dispatched from Australia and shipped within 1-3 business days (longer during sales periods). We pack and ship orders daily. You will receive tracking information to your email when your order is shipped.
Carrier: We use Australia Post International Pack & Track service.
Tracking: Once the parcel lands in your country, use the provided tracking number with your national post service (such as USPS, Royal Mail, etc) to track your parcel more accurately.
Customs & Duties: Orders may incur duties and taxes imposed by local customs authorities. These fees are the recipient’s responsibility. Please check with your local customs office to understand potential costs before placing your order.
Important: If customs duties apply in your country, you must check your tracking with your local postal provider and emails from customs for payment instructions. Failure to pay these duties may result in your parcel being returned to us.
*Note: For precise delivery times, check with Australia Post for your specific location.
ALL ORDERS
UNEXPECTED SHIPPING DELAYS (FORCE MAJEURE CLAUSE)
While we strive to meet estimated delivery times, we cannot be held responsible for delays caused by circumstances beyond our control, including weather disruptions, customs delays, courier strikes, or global events.
RETURN TO SENDER / UNDELIVERABLE PACKAGES
If your order is returned to us due to an incorrect address, failed delivery attempt, or refusal to pay customs duties, we will contact you to arrange redelivery. Additional shipping and handling fees will apply for redelivery.
If you choose not to reship the order, we will issue a refund minus any return postage costs and restocking fees as we incur return shipping costs and handling fees.
